unlimited graphic design and unlimited video design service includes unlimited requests and unlimited revisions. This means that you can make as many requests as you’d like, and we’ll work through them as quickly as possible. Once you submit your requests, We will review them, to ensure we have all the details required.

We work on your requests on a first-come, first-served basis. On average you’ll receive designs or revisions in 24 hours with the Graphics subscription (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days, with the Video subscription. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

If you have the Graphics+Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap.

As we work together, and get to know your brand(s) and vision better, the review and revision process will get faster and faster. So you’ll be able to get an increasing number of design projects completed, and only ever pay our flat monthly fee.

Your dedicated design team does! Your team is made up of 1 Project Manager and 3 designers who specialize in different types of design.

Based on what you need, your Project Manager will assign your request to the designer best suited to complete it. Once that request is completed, we then move on to your next request.

We fulfill your requests two at a time, on a first-requested, first-fulfilled basis. This way you get what you need first, the fastest. If the priority of your requests ever shifts, after you’ve made a request, you can just let your project manager know. They will hit pause on your active requests if possible, and fulfill the task(s) that have become more time-sensitive.

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive designs or revisions in 24 hours with the Graphics subscription (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days, with the Video subscription. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

If you have the Graphics + Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap.

We absolutely can!

Just be sure to provide these details when making your print requests:

Specify whether you need crop/trim marks added.
And specify the bleed size if you or your printer has a preference. Or, if they don’t, ask the team to recommend and apply a bleed based on the dimensions of the design.

Once you receive your files please double check that all of the requirements, as per your brief and your printer’s specifications, have been met, before you proceed with printing.

We would also highly recommend getting a test print done to make sure that all the elements of your design, including components like QR codes, are displayed with the clarity you need for their intended use.

If you, or your printer, require any changes to ensure optimal print output please let us know and we’ll get those edits done as soon as possible.

As part of the Graphics subscription or the Video subscription, your Dedicated Design Team will have 2 tasks in progress for you at any given time. With the Graphics + Video subscription, your Dedicated Design Team will have 2 graphic design requests and 2 video requests in progress at any given time.

As your team completes tasks you’ll see them shift from being “In Progress” to “In Review” and you’ll see new requests getting started.

We deliver custom designs, created from scratch, or designs that are a combination of custom design and customized stock elements. The particular format just depends on what will provide the best output for the client’s brief.

When using any stock elements, we ensure that they are licensed appropriately so that you may use them as the end-user (i.e. not for resale).

In cases where clients require designs for resale, we deliver completely custom designs. So be sure to let your Project Manager know how your designs will be used when making your requests!

Absolutely. If you require more than one subscription to keep up with all your design needs, you can add additional subscriptions at any time. And you can also cancel them at any time, which means you can scale up, or down quickly.

With each additional subscription that you add, you’ll increase the number of outputs you receive, and the speed at which you receive them. For example, one additional subscription will double the designs you get completed each business day.